Customer Service for photographers needs work

Wall Art, Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait

Customer Service for portrait photographers has been on my mind lately and it makes me really sad how much we as a group haven’t been serving our clients.

I lump myself in to this group because I was there in the beginning of the digital photography wave and am totally guilty of giving just digital files. Which equals horrific customer service. That is for sure my biggest pet peeve but we’ve been over that on a previous blog post. Check that out here for my feelings on the disc being all you might have in ten years. The disc is the worst offense because it puts all the work on busy moms and as a mom of two I know Moms do not have time to organize, backup, cull, print, deliver, frame and hang their portraits. 

Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait

We have to stop showing moms 1,000 and one images, she’ll get a headache

But this brings up more point where we photographers have been failing our amazing clients. Culling, don’t know what that is I’m sure it’s an industry word, sorry. Culling is basically looking at all the amazing images from your portrait session and picking the very best ones. I know I know moms want to see all the cutest ones and pick the best smiles, and they love laughing at all the crazy outtakes. But seriously we are here to save moms time, not give them 150 images to choose from on the reveal day. Science says too many choices lead to paralysis

Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait, customer service

We’ve all been there.

We go to the store for a birthday card and 20 minutes later we are still reading cards! What gives? Choice overload makes our brain work so hard it becomes more impossible to make a decision. So let’s all agree moms make ten thousand decisions a day for her kids. We need to give her the absolute best of the best for her family portrait wall options. This is just good customer service and should be a priority.

This is where to pre photoshoot consultation comes in handy!

Asking questions before ever picking up my camera makes this culling process so much easier. Knowing that mom wants a photograph to go over the fireplace or couch and that she is leaning towards one amazing image tells me she needs a horizontally oriented image and that I need everyone looking their best. This means I need to narrow down to the best of the best and not even shoot any vertical family portraits.

Asking moms if they loved posed images or prefer candid family interactions is another great question. If mom is looking for everyone to be smiling at the camera then those sweet tickle shots with Jimmy’s eyes closed tight are great for social media. But they are not going to be mom’s choice for the wall. So just take them out of the decisions for the fireplace wall. I’m not saying to delete those wonderful portraits. I’m just saying moms need us to do a better job of listening and making it easier to make these decisions. This should be an industry standard customer service practice from all of us.

Wall Art, Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait

Real Kids Portrait Session

Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids artwork for your home, all the kids, puppy, playroom

Mister serious here isn’t the most serious little guy I’ve met but he is one of the most polite. He is growing up to be a well mannered, fun loving guy. His parents are doing a great job with him. It was an honor to create his portrait in our Fort Mill, SC studio. He came in with his little sister to help create a special art piece I had in mind during this real kids portrait session.

Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait

She was all smiles for her portrait day. Also just as polite as her big brother and happy to try any pose or prop I suggested. Her outfit was so fun! Sequins and a big bow are great to accessorize and show off her personality without distracting or taking away from her sweet expressions.

Real Kids create Art in the Studio

The idea behind our art piece was to show off the fun of all the kids not just the Human kids! So we had to bring in the furry littlest sister for the portraits. She did such a great job for being so young and full of energy!

Fort Mill, SC, Tega Cay, SC, Charlotte, NC real kids studio portrait

Just a few images from this fun #Real Kids studio portrait session!

Had a blast with these three kids creating some fun portraits for their parents and making an art piece for the home. Creating custom wall art pieces of your family to enjoy for years to come is the goal of our real kids portrait sessions! Having fun while creating them is one of the many reasons I love what I do. When the kids leave with smiles on their faces and talking about what fun they had then I know I’ve created a positive experience for the whole family! Portrait photography is supposed to be a fun time. Art is fun, call me today if you want a positive experience from your next photo day!

-alicia